What's not included with the software

• There is no toll free tech support. There is no telephone support at all. Technical support is provided through email. I will try to respond within 48 hours of every post. Be sure to check the FAQ's before sending email. Very likely your question has already been asked and answered. If you can successfully navigate to this web page and download the software, then you will probably have little trouble using The Hearing Office software. I am assuming that you are proficient in using your operating system and that you can read and follow the manual.
  • If you are a person that needs hand holding and help learning to operate your computer, contact me to see if there is a local trainer for your area. If there is, I'll try to put you in touch with them and you can work out a training and fee schedule with them.
• There is no parcel post, UPS, Fedex, or Airborne delivery of the software. If you can't download the software from our server, please let me know. I am especially interested if you have trouble connecting to our server.
• There is no high price tag,. The programs are free, the Lite version, or nearly free, the Pro and Industrial Records version.
• The Hearing Office Lite is not the "Mother Of All Hearing Aid Office Programs." This is a Lite version which means that the software includes a subset of the most essential parts needed to run your office. I used this exact program for over 5 years before developing the next release, Hearing Office Pro. I think the most offices will find the Lite version to be very adequate. If not, try the Pro version.
• I do not include a backup program, backup hardware, or uninterruptible power supply (UPS). With the money you are saving on the program, buy a backup solution if you don't already have one. If you are not sure how important these items are, check my rant in the FAQ's General Question section titled: Do I really need to back up my data daily? What will it cost me if I don't?

And in case you were wondering!

• There is no need to maintain a dedicated phone line. That's right, I won't ask you to pay $50-60 dollars a month to maintain a dedicated phone line. Whether you know this or not, a dedicated phone line into your computer allows a developer or hacker access to all your data. This includes those all important patient files and address that you worked so hard to get!
• There are no monthly support costs. Your support is provided free via email for as long as you and I are alive.
• There is no pressure to sell my hearing aids. I'm not in the hearing aid manufacturing business and don't want to be. If you decide to use Hearing Office software, keep buying your hearing aids wherever you can get the best price, service, and quality. I won't be asking you for 3-4 units a month in exchange for my software. As I look at our industry today, I am shocked that hearing aid dispensers and audiologists would willingly sign themselves up for a life of indentured servitude to a hearing aid company. All this for a piece of overpriced equipment and/or software.

And last but not least!

• The Hearing Office software is not guaranteed. If you don't like it, remove it from your computer using the uninstall procedure and go on with your life. I know this sounds calloused, but I am providing the software to you at no charge for the Lite version, and at a modest charge for the Pro version . If there is a problem with a feature, let me know. If there are features you think are missing, let me know.
• Here is the fine print:

  This Hearing Office Software is owned by Louis Du Brey. Louis Du Brey grants to the user a nonexclusive license to use this Hearing Office Software solely for its internal business purposes. The user may not commercially distribute, sublicense, resell, or otherwise transfer for any consideration, or reproduce for any such purposes, the Hearing Office software or any modification or derivation thereof, either alone or in conjunction with any other product or program. Further, the user may not modify the Hearing Office Software, other than for its own internal business use.

  THIS HEARING OFFICE SOFTWARE IS PROVIDED TO THE USER ''AS IS.'' I MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HEARING OFFICE LITE SOFTWARE AND/OR ASSOCIATED MATERIALS PROVIDED TO THE USER, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR AGAINST INFRINGEMENT. I DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED. FURTHERMORE, I DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE OR ANY DOCUMENTATION PROVIDED HEREWITH IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY ME OR A REPRESENTATIVE SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.

  LIMITATION OF LIABILITY -- I SHALL NOT BE LIABLE FOR ANY CLAIMS OR DAMAGES WHATSOEVER, INCLUDING PROPERTY DAMAGE, PERSONAL INJURY, INTELLECTUAL PROPERTY INFRINGEMENT, LOSS OF PROFITS, OR INTERRUPTION OF BUSINESS, OR FOR ANY SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, HOWEVER CAUSED, WHETHER ARISING OUT OF BREACH OF WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.

  HEARING OFFICE LITE AND PRO ARE REGISTERED TRADEMARK OF LOUIS DU BREY, KLAMATH FALLS, OR. ALL OTHER TRADEMARKS AND SERVICE MARKS ARE THE PROPERTY OF THEIR RESPECTIVE OWNERS.

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